Customer Relations Executive - Japanese Speaker

Job Title

Location: Sunlight House, Manchester

Customer Relations Executive - Japanese speaker

BookingGo – the ground transportation division of Booking.com

Manchester

£19, 811.00 a year

Permanent

Deansgate/Spinningfields, central Manchester (5 mins: bus/rail & tram.)

Customer service should feel organic & do exactly “what it says on the tin.” At BookingGo, this kind of focus is our way of working. What we do for our customers and how we make them feel go hand in hand; being their “go to” for help and support is why we get out of bed every day; all part of empowering them to discover this world of ours.

The ideal candidate

  • Fluent in Japanese & English (verbal & written.)
  • You’ll love helping people and will genuinely enjoy the challenge of restoring faith when things haven’t gone according to plan.
  • You’ll have a calm manner.
  • You’ll be resilient & have wonderful time management skills.

The job

Managing customers’ questions & cases, when they have queries/issues post rental & acting as the intermediary between them and our supplier.

Hours

We’re looking for people who can work 37.5 hours per week, anytime between 8am to 6pm, Monday to Friday and one Saturday per month. 

Why apply?

  • Competitive salary (with annual pay review.)
  • 25 holiday days & bank holidays.
  • Holiday entitlement increases with service PLUS buy extra/sell leftover days.
  • Recommend a friend to work for us and receive £500.00 per person.
  • Up to £1000.00 per year reimbursed for trips booked with Booking.com.
  • Industry only car hire rates for you and yours.
  • Enhanced maternity, paternity & sick pay.
  • Industry leading learning & development opportunities.
  • Daily breakfast, all your hot/cold drinks & healthy snacks (on us.)
  • On site, subsidised restaurant.
  • We also contribute up to 6% for your pension scheme.

Join us!