Customer Service Advisor - Multilingual Speaker - Part Time

Job Title

Location: Sunlight House, Manchester

Customer Service Advisor - Multilingual Speaker – Part Time

BookingGo – the ground transportation division of Booking.com

Manchester

£17,870.00 a year (pro rata)

Permanent – Part time (20 hours per week)

Deansgate/Spinningfields, central Manchester (5 mins: bus/rail & tram.)

Customer service should feel organic & do exactly “what it says on the tin.” At BookingGo, this kind of focus is our way of working. What we do for our customers and how we make them feel go hand in hand; being their “go to” for help and support is why we get out of bed every day; all part of empowering them to discover this world of ours.

The ideal candidate

  • Fluent in your native language and English (verbal & written.)
  • You’ll love helping people and have a real passion for making customers feel special.
  • You’ll have impeccable problem-solving skills.
  • You’ll be resilient & have natural empathy for our customers.

The job

Helping customers in English and your native language over the phone/email or live chat with things like making/amending their reservation or answering pre-travel questions.

Hours

We’re looking for people who want to work part time hours:

  • 17:00-21:00 (20hrs per week contract)

Mon-Sat with Tue off or Mon-Sat with Wed off or Mon-Sat with Thur off, or

  • 17:00-21:00 Mon/Tue & Fri plus Sat 08:30-17:00 (20hrs per week contract).

Must be able to complete the full time, 5-week training program.

Why apply?

  • Competitive salary (with annual pay review.)
  • 25 holiday days & bank holidays. (pro rata)
  • Holiday entitlement increases with service PLUS buy extra/sell leftover days.
  • Recommend a friend to work for us and receive £500.00 per person!
  • Up to £1000.00 per year reimbursed for trips booked with Booking.com.
  • Industry only car hire rates for you and yours.
  • Enhanced maternity, paternity & sick pay.
  • Industry leading learning & development opportunities.
  • Daily breakfast, all your hot/cold drinks & healthy snacks (on us.)
  • On site, subsidised restaurant.
  • We also contribute up to 6% for your pension scheme.

Join us!