Product Owner, Customer Identity

Job Title

Location: Fountain Street, Manchester

‘Customer Identity’ Product Owner

We're BookingGo, the ground transport division of Booking.com. We're the ones who empower people to get where they're going. Whether they're taking the wheel or sitting back and leaving it to the driver. Whether they're heading straight from A to B or enjoying the freedom to go wherever their journey takes them. 

To do that, we offer car hire to our customers through our Rentalcars.com brand and car hire, taxis and ticketed transfer services through Booking.com. We also have a B2B solution, Rentalcars Connect, providing great ground transportation options to the customers of our partners

With our HQ in Manchester, we're part of the worldwide Booking.com family. At the same time, we're proud of our own unique identity. Speaking 42 languages, our 2,000+ staff come from all over the world, just like our customers. What brings us together is our love of adventure: our own as well as other people's. It's easy to be passionate about a job that enriches so many lives on a daily basis, and our workplace reflects our passion, our diversity, our global focus. Just search "Manchester's coolest office" and see for yourself. 

And we're in good company. Together with priceline.com, KAYAK, agoda.com, and OpenTable, we're part of Booking Holdings, the world leader in online travel and related services. 


About the role

Working in one of our Frictionless car hire teams, you will be responsible for the definition and delivery of the ‘Customer Identity’ proposition for our organisation. This is a new product for BookingGo which will facilitate the development of other high priority initiatives such as customer pre-registration and fast track, KYC checks, keyless car access and eventually autonomous vehicles. These initiatives will form a significant part of the BookingGo vision and strategy over the next 3 years and all contribute to an increasingly ‘frictionless’ car hire experience.
We are also working harder than ever to add value to our supply chain and this includes dealing with an extended network of car hire supply partners around the globe. Part of interaction with our partners is to ensure we are serving the right customer booking information to them in a timely, appropriate and compliant fashion.
The ultimate aim is massively reduced friction for our customers before they pick up their next car, and reduced operational overhead for our supply partners.


We are looking for a highly motivated Product Owner who thrives in a fast-paced, collaborative environment and lives to delight our customers and our extensive network of supply partners. You get the importance of solid discovery, to dig into customer desirability, commercial viability, idea feasibility, and operationalisation of your ideas. Being both customer and commercially-focussed comes naturally to you. You will report directly into a Senior Product Owner. As part of a fast-growing tech company, high performers can expect extensive opportunities for progression and development.

Key responsibilities
To successfully deliver change in a fast-paced working environment you will need to:
Develop a deep understanding of current and future customer, business and supply partner needs
Work with the Senior Product Owner and other senior stakeholders to define the overall strategy vision for your product to deliver against those needs. 
Work collaboratively with a delivery team of developers, designers and testers to design and deliver products to delight our customers.
Be accountable for the end-to-end delivery of your product, including wider integration with Booking.com and supply partner systems as needed.
Work with agile coaches and your team to drive continuous efficiency improvements.
Communicate with multiple key stakeholders to keep them up to date and bought into your product development. 

Key Attributes: you are
Great at the fundamentals such as brilliant story writing and managing your product backlog: Absolute responsibility for creating stories, defining business acceptance criteria, being the proxy for the customer / business domain, maintaining and communicating the intent and problem roadmap.
Great at living, breathing and doing ‘agile’.
Analytical in approach; determined and passionate about delivering the right impact in the right way.
Committed to personal and professional development; seeks and acts on feedback.
Keen to understand how business processes and systems work; not afraid to get into the detail and you understand the value that service design adds.
Able to communicate effectively to all levels within our business. 
Able to plan and prioritise effectively; comfortable with ambiguity and pragmatism when plans change. 
Always seeking out new opportunities with an entrepreneurial style.
 
Desired Skills & Experience
Degree-educated
3+ years experience working as a product owner or similar role
Proven experience of working effectively with diverse internal and external stakeholders
Excellent problem-solving skills, with demonstrable experience especially in the discovery phase
Outstanding communication skills
Strong organisational & time management skills
Strong Excel and SQL experience preferable
Naturally curious
Incredible listener
Natural collaborator
You value the art of conversation
Great analytical skills
Pragmatic, proactive and progressive
Lean and agile approach: the art of doing as little as possible to learn as much as we can. Agile experience therefore essential
Comfortable with going deep into discovery before final build
Comfortable with everything from ‘helicopter view’ right down to getting hands dirty
In essence, you’re a creative, innovative, all round superb candidate
Finally, you believe in and live our BookingGo values

Contact us for more details and come and join us to make this happen.