Senior Commercial Manager

Job Title

Location: Fountain Street

About Us

We’re BookingGo, the ground transport division of Booking.com. We’re the ones who empower people to get where they’re going. Whether they’re taking the wheel or sitting back and leaving it to the driver. Whether they’re heading straight from A to B or enjoying the freedom to go wherever their journey takes them.

To do that, we operate multiple brands:

Booking.com – We’re the transport arm of the world’s leading travel booking site.

Rentalcars.com – The world’s biggest online car rental service, putting customers behind the wheel at over 50,000 locations worldwide.

Rideways – Finding the best way for each customer to get from A to B. Connect – Bringing our tried-and-tested magic to our partners’ sites, delivering seamless travel experiences through brands our customers already know and love.

With our HQ in Manchester, we’re part of the worldwide Booking.com family. At the same time, we’re proud of our own unique identity. Speaking 42 languages, our 1,600+ staff come from all over the world, just like our customers. What brings us together is our love of adventure: our own as well as other people’s. It’s easy to be passionate about a job that enriches so many lives on a daily basis, and our workplace reflects our passion, our diversity, our global focus. Just search “Manchester’s coolest office” and see for yourself. And we’re in good company. Together with priceline.com, KAYAK, agoda.com, and OpenTable, we’re part of Booking Holdings, the world leader in online travel and related services.

About the role

Taking full commercial responsibility for delivering profitable growth in a large number of Rentalcars.com’s key markets across the globe, including innovating in the market place

Building deep, supportive relationships with the leading supply partners in those markets and successfully negotiating their support for mutual growth

Leading and developing a sizable team, improving their ways of working

Key responsibilities

Product and Market Management

  • Leading the team negotiating the details (e.g. type or terms and conditions) of products with supply partners and for ensuring the accurate definition of products across our sales channels
  • Ensuring Rentalcars.com understand the competitiveness of their offer through the tracking of market pricing, promotions and products

 

Commercial Management / Cost Management / Revenue Management

  • Defining and executing the commercial strategy and regularly tracking performance against it
  • Leading daily pricing processes based on Revenue Management best practices
  • Leading weekly Trading Reviews to track progress against volume and margin targets, identify growth opportunities and risks and agree actions to address them
  • Regularly forecasting performance vs. targets and updating strategies and plans to exceed target
  • Negotiating the best rates, commissions and promotions with our suppliers to enable a competitive price position and margin protection

Supplier Management / Relationship Management

  • Generating and maintaining outstanding supplier partnerships using sound communication and relationship management techniques
  • Working alongside our key suppliers to develop plans to achieve the commercial and customer strategy and objectives of both sides
  • Researching and developing opportunities for working with new suppliers to broaden customer choice and to achieve volume and margin growth

People Management and Development / Self-Management

  • Driving exceptional team performance through defining and supporting delivery of performance objectives through regular one to ones and monthly reviews
  • Supporting the development of you team by continually assessing training needs and putting plans in place to achieve
  • Acting as a role model for the team through demonstrating excellent personal performance and effectiveness, professionalism and ethics

Department and Company Projects

  • Leading and/or supporting implementation of departmental improvement projects as well as acting as a representative of the department on business improvement initiatives

Customer service

  • Developing and maintaining professional working relationships across the business with all key internal departments to drive the best customer experience possible
  • Working in collaboration with Customer Service Managers to ensure timely resolution of customer service cases
  • Working in partnership across supply network to ensure that customer satisfaction targets are hit and to define action plans to rectify issues

 

Operational Management

  • Driving team efficiency through a prompt and professional handling of queries that impact commercial performance of the business

Essential skills:

  • Superior leadership and organisational skills 
    Excellent communication skills and interpersonal effectiveness
  • First class analytical, problem solving and decision making ability
  • Commercial astuteness and ability to grow volume and profit
  • An ability to process and act on detailed commercial data
  • Strong influencing skills
  • Excellent negotiating skills
  • Entrepreneurial ability to devise new products and growth opportunities
  • Proven track record in people management, motivation and development
  • Change champion
  • Determination to achieve results in a high energy and environment

 

Essential Qualifications, Experience and Knowledge:

  • Minimum 4 years’ experience in a Product and Commercial Role, ideally within the travel sector

OR

  • Minimum 3 years’ experience in a Product and Commercial Role, ideally within the travel sector, and relevant proven analytical A levels or Degree

 Applications:

  • Microsoft Office applications, especially basic/intermediate use of Excel and PowerPoint