Product Owner, Payments

Job Title

Location: Fountain Street, Manchester

‘Payments’ Product Owner

We're BookingGo, the ground transport division of Booking.com. We're the ones who empower people to get where they're going. Whether they're taking the wheel or sitting back and leaving it to the driver. Whether they're heading straight from A to B or enjoying the freedom to go wherever their journey takes them. 

To do that, we offer car hire to our customers through our Rentalcars.com brand and car hire, taxis and ticketed transfer services through Booking.com. We also have a B2B solution, Rentalcars Connect, providing great ground transportation options to the customers of our partners

With our HQ in Manchester, we're part of the worldwide Booking.com family. At the same time, we're proud of our own unique identity. Speaking 42 languages, our 2,000+ staff come from all over the world, just like our customers. What brings us together is our love of adventure: our own as well as other people's. It's easy to be passionate about a job that enriches so many lives on a daily basis, and our workplace reflects our passion, our diversity, our global focus. Just search "Manchester's coolest office" and see for yourself. 

And we're in good company. Together with priceline.com, KAYAK, agoda.com, and OpenTable, we're part of Booking Holdings, the world leader in online travel and related services. 

About the role

Working in one of our payment teams, you will be responsible for several areas across the spectrum of payments, fraud and finance. Topics could include:

  • Integration of payments / fraud with the booking.com platforms
  • Supporting the growth of car, taxi and other forms of ground transport by identifying and working with teams to implement innovative payment solutions for customers and suppliers
  • Ensuring we have scalable finance solutions related to fraud and payments

These initiatives will form a significant part of the BookingGo vision and strategy over the next 3 years and all contribute to an increasingly ‘frictionless’ experience for our customers.

We are looking for a highly motivated Product Owner who thrives in a fast-paced, collaborative environment and lives to delight our customers. You get the importance of solid discovery, to dig into customer desirability, commercial viability, idea feasibility, and operationalisation of your ideas. Being both customer and commercially-focussed comes naturally to you. You will report directly into a Senior Product Owner. As part of a fast-growing tech company, high performers can expect extensive opportunities for progression and development.

 

Key responsibilities

To successfully deliver change in a fast-paced working environment you will need to:

Develop a deep understanding of current and future customer, business and supply partner needs

Work with the Senior Product Owner and other senior stakeholders to define the overall strategy vision for your product to deliver against those needs

Work collaboratively with a delivery team of developers, designers and testers to design and deliver products to delight our customers

Be accountable for the end-to-end delivery of your product including wider integration with Booking.com

Work with agile coaches and your team to drive continuous efficiency improvements

Communicate with multiple key stakeholders to keep them up to date and bought into your product development.

 

Key Attributes: you are

Great at the fundamentals such as brilliant story writing and managing your product backlog: Absolute responsibility for creating stories, defining business acceptance criteria, being the proxy for the customer / business domain, maintaining and communicating the intent and problem roadmap

Great at living, breathing and doing ‘agile’

Analytical in approach; determined and passionate about delivering the right impact in the right way

Committed to personal and professional development; seeks and acts on feedback

Keen to understand how business processes and systems work; not afraid to get into the detail and you understand the value that service design adds

Able to communicate effectively to all levels within our business

Able to plan and prioritise effectively; comfortable with ambiguity and pragmatism when plans change.

 

Always seeking out new opportunities with an entrepreneurial style

 

Desired Skills & Experience

Degree-educated

3+ years’ experience working as a product owner or similar role

Proven experience of working effectively with diverse internal and external stakeholders

Excellent problem-solving skills, with demonstrable experience especially in the discovery phase

Outstanding communication skills

Strong organisational & time management skills

Naturally curious

Incredible listener

Natural collaborator

You value the art of conversation

Great analytical skills

Pragmatic, proactive and progressive

Lean and agile approach: the art of doing as little as possible to learn as much as we can. Agile experience therefore essential

Comfortable with going deep into discovery before final build

Comfortable with everything from ‘helicopter view’ right down to getting hands dirty

In essence, you’re a creative, innovative, all round superb candidate

Finally, you believe in and live our BookingGo values

 

Contact us for more details and come and join us to make this happen.