Senior Product Owner - Cars

Job Title

Location: Fountain Street, Manchester

Senior Product Owner: Booking.com Car Hire

About Us

We're BookingGo, the ground transport division of Booking.com. We're the ones who empower people to get where they're going. Whether they're taking the wheel or sitting back and leaving it to the driver. Whether they're heading straight from A to B or enjoying the freedom to go wherever their journey takes them. 

To do that, we offer car hire to our customers through our Rentalcars.com brand and car hire, taxis and ticketed transfer services through Booking.com. We also have a B2B solution, Rentalcars Connect, providing great ground transportation options to the customers of our partners

With our HQ in Manchester, we're part of the worldwide Booking.com family. At the same time, we're proud of our own unique identity. Speaking 42 languages, our 2,000+ staff come from all over the world, just like our customers. What brings us together is our love of adventure: our own as well as other people's. It's easy to be passionate about a job that enriches so many lives on a daily basis, and our workplace reflects our passion, our diversity, our global focus. Just search "Manchester's coolest office" and see for yourself. 

And we're in good company. Together with priceline.com, KAYAK, agoda.com, and OpenTable, we're part of Booking Holdings, the world leader in online travel and related services. 

 

About the role

Since joining Booking.com, the two businesses have been hard at work integrating people and technology to ensure we collaborate more effectively and do what’s right for the Booking.com customer.

As part of the business integration, an all new product group has been formed to design and build a dedicated car rental service for Booking.com. The team has delivered a huge amount in less than a year, including an all-new car rental experience in the Booking.com mobile app and redesigned website for Booking.com customers. Sales have doubled via this channel in a year, and the product continues to evolve and solve customers’ problems by offering a seamless booking and trip management experience.

This group has grown from a handful of engineers in April 2018, to 6 teams across 2 locations, with close ties to dozens of other product teams in Amsterdam (Booking.com’s headquarters) and Manchester (home of Rentalcars.com).

Now that the foundations have been laid for this new product, we’re looking to expand the product leadership team in this group to help us unlock the value in the huge opportunities we have in closer integration with Booking.com. Just a sample of those currently huge untapped opportunities:

  • Developing a solid loyalty car hire proposition for Booking.com “Genius” customers
  • Integrating with the Booking.com Payments platform
  • Building a robust platform of APIs that help other teams in Booking.com work with car rental supply and booking information
  • Exploring what a hotel + transport package could mean for customers
  • Personalising the car rental experience based on the knowledge of a customer’s upcoming trip

We are looking for a creative, commercially minded, get-stuff-done product leader who can organise multiple product teams and keep them focused on building the right things, at the right pace.

 

Key responsibilities:

To successfully deliver the right you will need to:

  • Develop a deep understanding of current and future customer, business and supply partner needs and translating that into a solid vision and proposition.
  • Work with your Principal Product Owner and other key stakeholders to refine the overall strategy for your product to deliver against those needs
  • Be accountable for developing and delivering any associated monetisation strategy/ies
  • Help build your own team based on the strategy you define and make sure your team is on-board: a happy team will do great things
  • Work with your team of developers, designers and testers to design and deliver experiences which delight our customers, supply partners and our own BookingGo end users. You’ll also be fine to throw away ideas that simply don’t work
  • Be accountable for the end-to-end delivery of your product, including wider integration with Booking.com, plus third-party providers and supply partner systems as needed. You’ll work closely with our go to market function to ensure your releases and scaling are a success
  • Communicate with your key stakeholders to keep them up to date and bought into your product phasing and development
  • Work with agile coaches and your team to drive continuous improvement
  • Keep an eye on our competitors, supply partners and wider technology initiatives to ensure we are ahead of the curve and exploring new ideas as needed

 

In the role you will be:

Laser-focused on delivery.

Really comfortable working in highly collaborative spheres. We are a business built upon solid commercial and technical partnerships and you’ll be leveraging these every day on the job

Analytical in approach; determined and passionate about delivering the right impact in the right way. Build > Measure > Learn is second nature

Great at the fundamentals such as brilliant story writing and managing your product backlog: Absolute responsibility for creating stories, defining business acceptance criteria, being the proxy for the customer / business domain, maintaining and communicating the intent and problem roadmap

Great at living, breathing and doing ‘dual-track agile’

Keen to understand how business processes and systems work; not afraid to get into the detail and you understand the value that service design adds

Committed to personal and professional development; you seek and act on feedback

Able to communicate effectively to all levels within our business

Able to plan and prioritise effectively; comfortable with ambiguity and pragmatism when plans change

A keen advocate our BookingGo company values:

We love being different

We love getting it done

We love doing stuff together

We love straight talking

We love having fun

 

Ideal Skills & Experience

3+ years’ experience working as a product owner or similar role

Pragmatic, proactive and progressive

Start-up mentality and rapid learning

Brilliant people motivator

Naturally curious and excellent problem-solving skills, with demonstrable robust experience especially in the discovery phase

Proven experience of working effectively with diverse internal and external stakeholders, including third party providers

Highly collaborative

A portfolio of successes delivered to market, ideally on a global stage

Understanding of NPS and levers to influence it

Outstanding communication skills; you also value the art of listening

Strong analytical skills

Lean and agile approach: the art of doing as little as possible to learn as much as we can. Agile experience therefore essential

Strong organisational & time management skills

Strong Excel and SQL experience

Strategic thinker: comfortable with everything from ‘helicopter view’ right down to getting hands dirty

Experience of procurement and tendering

Degree-educated

 

 

Please contact us for more details and come and join us to make this happen.