Product Owner, Taxis

Job Title

Location: Fountain Street, Manchester

Product Owner - Taxi

About us

We're BookingGo, the ground transport division of Booking.com. We're the ones who empower people to get where they're going. Whether they're taking the wheel or sitting back and leaving it to the driver. Whether they're heading straight from A to B or enjoying the freedom to go wherever their journey takes them.

 

To do that, we offer car hire to our customers through our Rentalcars.com brand and car hire, taxis and ticketed transfer services through Booking.com. We also have a B2B solution, Rentalcars Connect, providing great ground transportation options to the customers of our partners

 

With our HQ in Manchester, we're part of the worldwide Booking.com family. At the same time, we're proud of our own unique identity. Speaking 42 languages, our 2,000+ staff come from all over the world, just like our customers. What brings us together is our love of adventure: our own as well as other people's. It's easy to be passionate about a job that enriches so many lives on a daily basis, and our workplace reflects our passion, our diversity, our global focus. Just search "Manchester's coolest office" and see for yourself.

 

And we're in good company. Together with priceline.com, KAYAK, agoda.com, and OpenTable, we're part of Booking Holdings, the world leader in online travel and related services.

 

About the role

 

We are looking for a highly motivated Product Owner who thrives in a fast-paced, collaborative environment and lives to delight our customers. You get the importance of solid discovery, to dig into customer desirability, commercial viability, idea feasibility, and operationalisation of your ideas. Being both customer and commercially-focussed comes naturally to you.

 

The Taxi Website product group is a collection of teams working on improving http://taxi.booking.com. There are currently 2 teams in the group, and we expect to add more over time. You will join one of these teams as PO and report directly into the Senior Product Owner who leads the group.

 

Your team is focused primarily in the “post-booking” space. This is a very broad space! Topics could include:

  • Booking management and supporting customers to self serve if they need to change their booking
  • Transactional comms relating to a booking sent to customers and suppliers
  • Working with Customer Services teams to reduce customer contact by providing a better product and service overall
  • Improving quality of experience in the real world when a customer and a driver meet, and solving supplier side operational issues
  • Finding top-line growth through re-engaging existing customers

 

These initiatives will play a key part in scaling Taxi to the huge Booking.com audience over the next 3 years.

 

Key responsibilities

 

To succeed in our fast paced working environment you will need to:

  • Develop a deep understanding of current and future customer needs
  • Work with the Senior Product Owner and other senior stakeholders to define the overall strategy for your area to deliver against those needs
  • Size opportunities, prioritise the roadmap, and set targets for your team that will stretch them and meet business goals
  • Work collaboratively with a team of developers, designers, testers, analysts, researchers and others to create products that delight our customers
  • Be accountable for the end-to-end success of your product
  • Work with agile coaches and your team to drive continuous efficiency improvements
  • Communicate with multiple key stakeholders to keep them up to date and bought into your product development

 

Key attributes

 

  • Great at the fundamentals such as brilliant story writing and managing your product backlog: absolute responsibility for creating stories, defining acceptance criteria, being the proxy for the customer / business domain, maintaining and communicating the roadmap
  • Great at living, breathing and doing ‘agile’.
  • Analytical in approach; determined and passionate about delivering impact in the right way
  • Committed to personal and professional development; seeks and acts on feedback
  • Keen to understand how business processes and systems work; not afraid to get into the detail and you understand the value that service design adds
  • Able to communicate effectively to all levels within our business, regularly and proactively
  • Able to plan and prioritise effectively; comfortable with ambiguity and pragmatic when plans change.
  • Always seeking out new opportunities with an entrepreneurial style

 

Desired skills & experience

 

  • Degree-educated
  • 2+ years experience working as a product owner or similar role
  • Proven experience of working effectively with diverse stakeholders
  • Excellent problem-solving skills
  • Outstanding communication skills
  • Strong organisational & time management skills
  • Naturally curious
  • Incredible listener
  • Natural collaborator
  • Great analytical skills
  • Pragmatic, proactive and progressive
  • Lean and agile approach: demonstrable experience of doing as little as possible to learn as much as possible
  • Comfortable with everything from ‘helicopter view’ right down to getting hands dirty
  • Finally, you believe in and live our BookingGo values

 

Contact us for more details and come and join us to make this happen.