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Customer Advisor - HebrewÂ speakerÂ (Voice, Email, Live Chat, Service)
At Rentalcars, weâ€™re on a mission to help people discover and do more. Putting the customer back in control, giving them maximum choice, great value, total transparency, and customer service that really cares.Â
Today, there are three members of the Rentalcars family.
Rentalcars.com: The worldâ€™s biggest online car rental service, with over 1,500 colleagues speaking 42 languages, empowering travellers at 50,000+ locations worldwide.
Rideways: Finding the best way for each customer to get from A to B, in pre-booked taxis and chauffeur-driven cars.
Rentalcars Connect: Bringing the magic of Rentalcars.com and Rideways to partnersâ€™ sites, so customers enjoy a seamless booking experience through brands they already know and love.
Our aim is to be everyoneâ€™s first choice in ground transport. Delivering market-leading choice, value, transparency and service, wherever they are and wherever they need to go.
Weâ€™re part of The Priceline Group, the world leader in online travel and related services, along with Booking.com, priceline.com, KAYAK, agoda.com, and OpenTable. We need customer advisors who will be the ultimate in â€œhelpâ€ to our customers â€“ so youâ€™ll need to be curious, creative and capable of critical thinking. Weâ€™re looking for candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market. YourÂ day will focus on one thing: talking to our customers (majority of them will be Hebrew speakers). You will be doing this by phone, on email and "live chat In Hebrew & English." You'll be working in one of the coolest (due to be the most talked about office environment in the UK) having undergone a state of the art refurbishment.
o Using empathy/positive language when answering questions while theyâ€™re browsing our website.
o Helping each customer find their ideal car.
o Spotting opportunities to provide information that your customer may require at a later stage.
o Dealing with requests between booking and pick-up.
o Conducting post-travel investigations after the rental has finished.
Our ideal candidate
What Rentalcars.comÂ will offer you