Senior Product Owner, Post Booking and Contact Centre Tools

Job Title

Location: Sunlight House, Manchester

Snr Product Owner, Post Booking and Contact Centre Tools

We are look for a talented Senior Product Owner to help us with our continued growth. As a Senior Product Owner you will lead a group of product teams across the post booking area of our website covering transparency, amendments, cancellation and Contact Centre tools and systems. This is a fantastic opportunity to join a high growth, global internet business and a fast maturing product organisation. Come and join us and have a huge impact!

Rentalcars.com is the world’s largest online car hire booking service - arranging over 8.5 million rentals a year in more than 50,000 locations worldwide. We employ over 1,700 people from 70 countries across 3 sites in Manchester city centre and one in Barcelona. Our mission is empowering people to do and discover more and our business and market sector is growing rapidly.

As a part of Priceline Group we are a member of the world’s leading and most valuable travel group. Other group companies include: Booking.com the world's leading online hotel reservations agency, Priceline.com, Kayak, Agoda and OpenTable.

Priceline is the third largest e-commerce company in the world (behind Amazon and Alibaba). In 2015, Priceline was one of Fortunes “most admired companies” for the third year in a row, behind only Alphabet (Google), Facebook and Amazon in the tech space.

About the role

We are looking for a highly motivated Senior Product Owner who thrives in a fast paced, collaborative environment and lives to delight the customer. You will be responsible for delivering product excellence and innovation across multiple product teams:

  • Transparency – our customers are able to make the right decisions because we provide all the information they need, it’s easy to access and understand and is presented imaginatively holding the interest of a huge and diverse audience
  • Amend and Cancel – our customers have great tools to allow them to self-serve online, making changes and managing reservations is not a chore it’s simple, intuitive and quick.
  • Contact Centre Tooling – our diverse, dedicated contact centre colleagues have state of the art tools making it easy for them to help and delight our customers at all stages of their journey with Rentalcars.com

Customers are increasingly demanding and any business that wants to lead in its space needs to ensure their experiences are smooth and fun, Rentalcars.com sees the continued success and growth of this area as crucial to its long term aspirations.

You will report directly into the Chief Product Officer and work closely with the Contact Centre Director (members of the board). As part of a fast growing tech company, high performers can expect extensive opportunities for progression and development.

 

Key responsibilities

To successfully deliver change in a fast paced working environment you will need to:

  • Develop a deep understanding of the current and future customer needs across all areas of the business – and how those needs interact with your product portfolio
  • Work with the Chief Product Office and other senior stakeholders to define the overall strategy and direction for your product portfolio
  • Build, lead and coach a team of Product Owners
  • Work with senior architects, heads of development, delivery and operations to design and deliver products and services to delight our customers
  • Be accountable for the end-to-end delivery of products within your portfolio
  • Work with product teams, coaches and engineering to drive continuous efficiency improvements
  • Communicate with key stakeholders to keep them up to date and bought into the product development process

 

You must:

  • Have a Service orientated background, ideally you will have owned products in the self – serve customer service space online and have an understanding of contact centre operations
  • Be a true customer obsessive
  • Have 5+ years’ experience as a product owner or senior product owner, ideally in an ecommerce or travel related field
  • Have a proven track record of delivering successful, user-oriented products
  • Be able to define and communicate product vision or strategy to others
  • Be commercially aware and have a strategic mind, able to identify business opportunities and deliver against them
  • Have great organisational skills, able to manage and deliver multiple products and projects simultaneously
  • Be highly analytical and methodical approach to problem solving
  • Have excellent communication skills and be able to communicate with the business at all levels
  • Understand what an exceptional user experience entails and how to deliver it whilst balancing against other competing priorities
  • Be a highly motivated self-starter with a flexible, can-do attitude
  • Have experience of driving product development through all phases of the product lifecycle