The contact centre
Laura Olivares - Trainer
Mark Simon - Resource Planning Manager
Robin Claesson - Head of Customer Services and Email Communications
Meet some of the friendly team members who help us keep rentalcars.com customers in over 180 countries happy
Something that makes Rental Cars different from other places is the prospects they have in the company. There’s a lot of career opportunities. Also, it’s not a normal office environment, it’s really happy. It’s a fun place to work in.
Now I am part of the training team of the company and I can see myself three years ago when I was being trained. And now I can see that my trainer is my colleague and it feels great.
The things that make Rental Cars different to where I’ve worked before, primarily the multilingual aspect – so we’re up to 45 scheduled languages that I deal with now, with more to come. So it means that the ethnic diversity is massive. There’s always a different view point and while some cultures do /don’t conform to stereotypes, it’s nice to have different viewpoints, as many viewpoints as possible.
This is the first company that works like a really international, multicultural environment. So you are working here with people from all around the world, which is really, it’s really nice. And lots of young people as well which is easy to adapt yourself to. Make new friends, new colleagues. It’s a really nice environment.
What’s really important for Rentalcars.com is that the staff that we gain are extremely customer service minded. Customers is what built our company it’s what going to continue to grow our company as well. You also need to be able to adjust to all the constant switching that’s happening in our company. It’s really fast paced and it’s completely different to any other job I’ve ever worked in.
And a lot of that’s to do with the pace that we’ve grown at. I’ve been here six years now and I’ve gone from scheduling and forecasting for 60 staff on one small floor in our original office to what will be up to 680 staff this summer. It’s interesting in our department because we don’t deal with our businesses customers but we have to treat everybody internally as a customer because we deal with people’s time, with people that we employ, when we employ them, keeping them happy is paramount. And obviously, while we expect people to go the extra mile with things like overtime, we would expect to then deal with them nicely in terms of things like holidays and getting the right time off that they need, making sure that their schedule suits their home life perhaps and having that balance between work and home is really important for our employees.